What players in Yogyakarta and across Indonesia ask about our legal policies
When you close your account, any remaining balance is returned to your original deposit method within five business days. Your account data is archived and held for seven years to meet tax and legal requirements. You cannot reopen the same account; you must create a new one if you return.
Yes. Go to Settings > Privacy and select 'Request data export.' We compile your personal information, transaction history, deposit and withdrawal records, and send it as a file within thirty days at no cost. Where local law permits, you may also request deletion of non-essential data.
We retain all deposit and withdrawal records, including transaction IDs and timestamps, for seven years after your account closes. This supports tax compliance and dispute resolution. Older records are archived and not accessible through your account dashboard but can be requested through legal channels.
Yes. DANA, OVO, GoPay and QRIS transactions use encrypted payment gateways. We do not store full payment details; only your method name and the last four digits appear in your account. Deposits are matched to your account ID immediately and logged in our encrypted system.
Contact support immediately with your account ID and the transaction ID of the disputed activity. Provide the date, amount and payment method. Our team investigates within five business days and escalates to our payments team or the relevant payment provider if needed.
You can update your email, phone number and address in Settings > Account Information anytime. Changes take effect immediately for support contact but may require verification for payment-linked details like your registered bank account or DANA ID for security.
Account ownership is personal and non-transferable. You are responsible for all activity under your login credentials. Sharing your password or allowing others to access your account violates our account terms and may result in account suspension or funds forfeiture, depending on the nature of the breach.
