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How We Protect Your Account Information

When you open an account and deposit via DANA, OVO, GoPay or QRIS, we collect information to keep your wallet and gameplay secure.

Data encryption on all transactionsAccount verification for withdrawalsPayment partner security standards
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REACH OUR TEAM

Contact Us About Your Privacy

Our privacy and account team responds to data requests, account-access questions and deletion inquiries during our support hours. Reach out via live chat, email or phone to discuss your data rights, request your information, or report a security concern. We aim to acknowledge every privacy request within 24 hours.

Team online

Live Chat

Open our chat widget in the lobby footer. Available 24/7 for privacy questions, data requests and account security concerns.

Email Support

Send your privacy request to [email protected] with your account ID. We reply within one business day.

Account Settings

Navigate to your profile > Security > Privacy Requests to download your data or start a deletion request directly.

HOW WE PROTECT YOU

Data Security and Account Privacy

Your account security is built on encryption, two-factor verification for withdrawals, and regular security audits. We use SSL encryption for all data in transit and store sensitive information in encrypted databases.

Encryption Standard

All data between your device and our servers uses SSL/TLS encryption. Your password is one-way hashed and never recoverable by anyone.

Two-Factor Verification

Withdrawals over Rp 500,000 require SMS or email confirmation. This prevents unauthorised account access even if your password is compromised.

Cookie Management

We use cookies for session management and gameplay tracking. You can clear cookies or disable them in your browser; some lobby features may require cookies.

Data Retention

Account data is retained for as long as your account is active. After closure, we keep records only where local law requires—usually up to five years.

Payment Partner Standards

DANA, OVO, GoPay and QRIS providers follow their own security standards. We do not store or transmit your payment details directly.

Privacy Change Requests

You can request changes to your data, withdraw from marketing emails, or ask for account anonymisation through your profile settings or live chat.

Privacy Policy Frequently Asked

Real questions about your account data, account access, retention and how to contact us about privacy—answered directly.

Your account becomes inactive immediately and your personal data is marked for archival. Depends on local law, we may retain anonymised records for regulatory compliance. You can request full deletion of identifiable data by contacting support; we process deletion requests within five business days.

Go to your profile > Security > Privacy Requests and select 'Download my data'. We compile your account details, gameplay history and payment records into a file and email it to you within 48 hours. You can also request it via live chat.

We do not sell your personal data. Where local law permits, we may use your data internally for game recommendations and account security. Third-party payment providers (DANA, OVO, GoPay, QRIS) see only transaction details needed to process deposits and withdrawals.

No. When you deposit via DANA, OVO, GoPay or QRIS, you complete the transaction directly with the payment provider. We receive only a confirmation token and reference number—never your full account or card details.

Cookies track your session, remember your preferred language and keep you logged in across pages. Gameplay analytics cookies let us show you game recommendations. You can disable non-essential cookies in your account settings without losing core functionality.

We use SSL encryption, password hashing and two-factor SMS verification for withdrawals. Every login attempt is logged; unusual activity triggers a security alert. If you notice suspicious access, change your password immediately and contact support via live chat.

Basic session data is required to operate your account and process withdrawals. You can disable marketing emails and game recommendation cookies in your privacy settings. Some analytics are anonymised and depend on local law; email support to discuss your preferences.